FlyTrader Team

WHERE DO YOU SHIP TO?

We ship either Australia or New Zealand wide.

HOW LONG WILL IT TAKE FOR MY ITEM TO BE DELIVERED?

This will depend on the shipping method chosen by the lender. Always confirm with the relevant lender when you need the item delivered by.

IS THERE AN EXPRESS DELIVERY OPTION?

Ask the relevant Lender via the messaging system if this is possible. They may be able to offer a rush courier or pick-up services.

CAN I BOOK AN ITEM IN ADVANCE?

Absolutely. Just send a request to book to the lender who has listed the item using the availability calendar.

WHAT IF MY ITEM ARRIVES BROKEN?

Our lenders will pack items carefully. However some items are more prone to breakage so if you receive a broken item. Please contact the Lender as soon as practicable.

HOW DO I RETURN MY ITEM?

Ask the lender how they wish to have the item returned. Predominantly the Lender will wish the item returned the same way it was shipped to you for instance Australia Post Express Parcels or by Sendle (courier).

WHAT IF I ACCIDENTALLY DAMAGE THE ITEM?

All lenders and borrowers understand that accidents do happen. You need to contact the lender immediately in order to work out a resolution. You will be charged for the cost of repair and any disputes will be handled through FlyTrader’s dispute mediation process.

WHY AM I ASKED TO COMPLETE A REVIEW?

FlyTrader is all about trust. We encourage all lenders and borrowers to fill out a review after every booking to build trust in each other. Our community relies on honest and reliable reviews. Any reviews which are found to violate our Review Policy will be removed.

CAN I RENT OR LEND IF I AM UNDER 18?

You will need a parent or guardian to rent or lend on your behalf. All liability will be accepted by them.

WHAT IF A LENDER ASKS ME TO PAY THEM DIRECTLY OUTSIDE OF FLYTRADER’S SITE?

FlyTrader is designed to give you a reliable and secure online system. By going outside of this system we can no longer guarantee your security or transaction. It is a violation of FlyTrader’s terms and conditions to transact outside of our site. If someone asks you to pay offline or directly please report this and we will investigate. By enabling us oversight of all transactions we are able to guarantee the experience.

HOW LONG IS A LENDING PERIOD?

This depends on the Lender. The most common rental periods are 7, 14, 21 or more days and also can be borrowed by the month. We recommend you book your order to arrive 7 days prior to your event to ensure you have plenty of time. If you want an item for longer send the Lender a message and ask!

WHEN WILL MY CREDIT CARD BE CHARGED?

When your reservation is accepted by the Lender. Think of it like booking a flight or online shopping.

WHAT IF MY RENTAL ENDS ON A SUNDAY OR HOLIDAY?

Neither Australia Post or New Zealand Post operate on Saturdays, Sundays and public holidays, if your return date falls on one of these, please schedule your return date for the next business day.

WHAT IF I AM LATE RETURNING MY ITEM?

The FlyTrader platform relies on both borrowers and lenders supporting each other to achieve excellent trust and service. When a borrower returns an item late it affects the lenders ability to clean and prepare the item for the next borrower. The system relies on you returning your item on time. If you are unable to do so for any reason our Late Fee Policy may apply.

Any other queries please shoot us an email at [email protected]